Depending on the nature of the engagement, A.G.A.P.E. ETS and the platform providers may process your personal data including your profile information, the content you provide, and your online activity and connections. Please read the privacy information on the relevant platform. You should also be able to adjust your own account settings on each platform to manage data sharing, privacy and visibility.
PRIVACY POLICY
WHO WE ARE
The processing of your personal data is carried out by A.G.A.P.E. ETS as the ‘Data Controller’. This means that A.G.A.P.E. ETS makes decisions about the use and management of your personal data and is accountable for those decisions. A.G.A.P.E. ETS is registered is registered as a Third Sector Organisation in Italy (Tax Code 96329390585) and as a non-profit association in Mozambique (NUIT 700187691).
A.G.A.P.E. ETS is registered in Italy, Mozambique and Democratic Republic of Congo.
HOW TO CONTACT US
If you have any questions regarding this Privacy Statement or the handling of your data, please contact us by email at contact@agapemoz.org or by post to:
ITALY
A.G.A.P.E. ETS
Largo Città dei Ragazzi 1
00163 Rome, Italy
MOZAMBIQUE
AGAPE Moçambique
Avenida Ahmed Sekou Touré 1957
Maputo 1106, Mozambique
HOW WE USE YOUR DATA WHEN YOU CONTACT US
If you email, phone or write to us we will record your contact details and your correspondence in order to provide a response to you. When we use personal data in this way to support administration of the organisation, in data protection terminology our lawful basis is ‘legitimate interest’.
HOW WE USE YOUR DATA WHEN YOU GET SUPPORT FROM US
If you or your family receive support from A.G.A.P.E. ETS, we will provide you with information about how we are going to use and manage your personal data that is specific to that situation. This is usually when we collect the data from you, or when you start participating in a programme or activity.
The type of data that we collect will depend on the circumstances, but usually will include your contact details, your family or household situation, information about your employment or education, and information to help us to assess your needs and how we can support you. Sometimes we may ask for information to confirm your identity.
We may ask to record your story or your child’s story through words, photo, film, or sound to tell people what life is like for children and their families, and to raise money and support for the work A.G.A.P.E. ETS does. We always ask for consent when we use personal data in this way. If your story has been used and you have any questions about this please contact contact@agapemoz.org.
We also use your personal data when we monitor how our programmes are working, and to check on their impact. Sometimes we carry out more in-depth research to identify improvements and to support our advocacy work on behalf of children globally. If you are invited to take part in research, you will be provided with more detailed information on that separately.
We often work with other humanitarian organisations, and we may share information with them to make sure that support is delivered in the most effective way possible, and is not duplicated. If we are going to share your personal data with other organisations we will let you know.
If you have any questions about how your data is being used and managed, please speak to a member of A.G.A.P.E. ETS staff locally who should be able to help, or you can contact contact@agapemoz.org.
HOW WE USE YOUR DATA WHEN YOU ENGAGE WITH US ON SOCIAL MEDIA
HOW WE USE YOUR DATA WHEN YOU MAKE A DONATION
When you make a donation to A.G.A.P.E. ETS, we use the personal data that you provide to process your payment and to keep a record of your support. When we use personal data in this way to meet our charitable aims, in data protection terminology our lawful basis is ‘legitimate interest’.
We record your name and contact details, and the type and amount of your donation in our donor database and email management system.
We will keep in touch with you by email from time to time to keep you up to date on the impact of your donation, the work we do for children, occasional emergency appeals and how to get involved through campaigning and petitions. You can choose not to receive these emails when you make your donation, and you can also ‘unsubscribe’ at any time by following the link in the emails.
We will not share your contact details with other organisations to use for their own marketing purposes without your prior consent.
We keep a record of financial transactions for a minimum of 10 years to comply with Italy legislation. We keep other records on an ongoing basis to manage our relationship with you. We keep data retention regularly under review.
If you make a significant donation, we may need to carry out checks including on the sources of the funds and any business or other interests that you have. We do this to protect the reputation of A.G.A.P.E. ETS, and to meet legal and regulatory requirements. When we use personal data for this purpose, in data protection terminology the lawful basis is ‘legal obligation’.
If you have any questions about being a supporter please get in touch with us at contact@agapemoz.org and we will be happy to help.
HOW WE USE YOUR DATA WHEN YOU PARTICIPATE IN RESEARCH
When you participate in a research project being run or commissioned by us, we will provide you with detailed Participant Information. You will be given the time necessary to voluntarily agree to participate.
We may ask your consent to process your data or we may rely on another lawful basis depending on the nature of the study. If we rely on consent, you can withdraw this at any time. We will explain how to do this in the Participant Information.
If we work with other individuals or organisations, such as universities, and information is shared about you, this will be on a need to know basis and we will inform you in the Participant Information given to you. We will also explain how the research outcomes will be used and shared.
HOW WE USE YOUR DATA WHEN YOU WORK FOR US
Applicants and employees are provided with a separate Privacy Statement at the appropriate point in the recruitment process. If you are a current employee, you will be able to access the full employee privacy notice on the intranet. If you are a past employee and you have any questions about your data please contact A.G.A.P.E. ETS by email to contact@agapemoz.org clearly stating your question and previous employment details.
KEEPING YOUR PERSONAL DATA SECURE
A.G.A.P.E. ETS implements measures to ensure that your information is kept secure. All of our staff undertake mandatory data protection and information security training.
When we engage other organisations to process data on behalf of A.G.A.P.E. ETS we check that they have appropriate measures in place for data security, and we have contracts in place to ensure that they only act under our instructions.
We have systems and procedures in place to manage incidents which involve data, and we comply with requirements on data breach notification to regulators.
YOUR PERSONAL DATA RIGHTS
You have rights over your personal data. You can ask us to:
- correct anything that isn’t accurate
- stop using your personal data (in some circumstances)
- delete your personal data (in some circumstances)
- give you a copy of your personal data
You can make a request by:
- completing THIS FORM
- or emailing contact@agapemoz.org
You can make a request at any time. We will respond at the latest within one month. If in exceptional circumstances we need longer to respond we will explain this to you. If you make a request, we will usually ask you to provide some identification.
DATA SHARING
In some circumstances it may be necessary for us to share personal data with other organisations, for example to protect A.G.A.P.E. ETS from fraud. If we are able to do so, we will be transparent about this. There may be limited circumstances where that is not possible, for example if there are concerns about your welfare or the welfare of someone else, or if we need to comply with a legal obligation.
We will not share personal data with other organisations to use for their own marketing purposes without your prior consent.
DATA RETENTION
We will only keep your personal information for as long as it’s necessary to meet the purpose that it was gathered for and for related purposed, and in some cases to meet specific requirements set out in legislation or regulations.
INTERNATIONAL TRANSFERS
If the processing of your data involves transfer to a jurisdiction not recognised as providing an ‘adequate’ level of protection of personal data, we will identify an appropriate mechanism to safeguard your data and to comply with the Italy or other applicable legislation.